FAQs - Shipping, COD, Returns & Authenticity

Frequently Asked Questions

Is Medora Makeup authentic and original?

Yes — we sell 100% original Medora products sourced directly, along with genuine Swissmiss, Flormar, and Rivaj items. We do not sell counterfeit or duplicate products.

Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery is available across Pakistan on all orders. You only pay when your order arrives at your doorstep.

How long does delivery take?

Orders are typically delivered within 2-4 business days across Pakistan, depending on your city.

What are your shipping charges?

Shipping charges are calculated at checkout based on your order value and location.

What is your return and exchange policy?

If you receive a damaged or incorrect item, please contact us within 24 hours of delivery with photos of the product, and we'll arrange a replacement or refund.

How can I track my order?

Once your order is dispatched, we'll share tracking details with you via WhatsApp, SMS, or email so you can follow its progress.

How do I contact customer support?

You can reach us via the contact options listed on our website, or message us directly on WhatsApp/Instagram for quick assistance.