A good chunk of our customers are ordering makeup online for the first time, and understandably a little cautious about it — there's a lot of counterfeit product floating around, and horror stories about orders that never arrive. Here's what we'd want to know if we were in that position.
Is Cash on Delivery actually safer?
For a first order, yes. You're not sending money anywhere before you've seen the product in your hands. If what arrives doesn't match what you ordered, you're not out any money — you simply don't accept it. It's the lowest-risk way to try a new store.
How do you know it's not a fake product?
This is a fair question given how much counterfeit makeup circulates in Pakistan. What we can tell you: everything we sell is sourced as original stock, and packaging, batch details, and formula consistency will match what you'd get buying the same product in a physical store. If something ever looks off on arrival, tell us — we'd genuinely want to know.
How long does delivery actually take?
Typically 2–4 business days depending on your city. Major cities tend to land on the faster end of that; smaller towns sometimes take a day or two longer depending on the courier's route.
What if the shade looks different in person?
This happens with any online makeup purchase, not just ours — screens display color differently. If a shade genuinely doesn't match what was pictured, reach out within 24 hours of delivery with photos and we'll sort it out.
Do I need an account to order?
No. You can check out as a guest with just your delivery details.
One honest piece of advice
If you're trying a new shade for the first time, order it alongside something you already know you like. That way, even if the new shade isn't quite right, the order wasn't a waste — and you've got a better sense of how our sizing, color, and packaging run for next time.
Start browsing here — or check our full FAQ page for shipping and returns details.